As each bobblehead is 100% handmade and personalized, we cannot offer a full refund once the sculpting process begins. However, we provide unlimited revisions during the proofing stage to ensure 100% likeness.
What if I don't like my bobblehead? Do you offer refunds?Damage problem？
1.Yes, we offer a money-back guarantee if you are not satisfied with your bobblehead at any point before it is shipped out. You may cancel your order for custom made bobbleheads or figurines any time prior to shipping in writing. If cancelled before the item has shipped an 80% refund of your purchase price will be granted and the product will not be dispatched to you. Please allow up to 14 days to process the refund. Please note that identical copies ordered after the approval of a prototype / sample cannot be cancelled or returned.
2. You may return your bobbleheads and/or figurines to the address listed on our "Contact Us" page for a full refund. However, we will not cover the mailing expenses. We will refund the full amount you paid within 14 days after receiving the returned product(s). Custom Bobbleheads，While wowcustombobbleheads.com commits itself to strive for the highest possible quality, deviations to your specifications and requirements are possible. Each product takes an extraordinary amount of time by skilled craftsmen, and therefore all sales are final. Our interactive proofing process gives you the ability to ensure that the sculpting and paint will be exactly what you are looking for, and with proofing you will be able to make changes until everything is just right.
Sculpting, especially when the subject is a human, is a very subjective process. It is an art, not a science. Since all the sculpting is done based on photographs (which may or may not be good likenesses of the subject), the quality of the photo provided is very important in achieving a strong likeness. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance to the person, and others may not. With a good photo however, we should be able to obtain a good likeness with our specially-trained artists.
